Refund and Returns Policy

We have a 5-day return policy, which means you have 5 days after receiving your design to request a refund.

Because these are Digital Files that cannot be returned as physical products (you will keep the product even after the refund is issued) - we require a stipulated reason for a refund.

The designs made by the 3DmodelsArt Team are professional, with very high quality, and tested on 3axis CNC Routers before they are uploaded on our website. We believe that if a design works for 1000 different CNC users, and does not work for one of them, then most likely the problem does not lay within the design, but rather in the technical arrangements made by the customer (like g-codes, toolpaths, etc) - steps for which 3DmodelsArt is not responsible for. 

However, there are exceptions when we will issue a refund, depending on the reason or the customer's unique situation. In such cases a refund is possible.

In case we observe an exaggerated amount of refund requests based on insinuated reasons - from a customer, we will conclude that our services are abused - and have the right to block and restrict that customer from using our services.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a refund confirmation.

Damages and issues

In very rare cases, a file can be shown as corrupted or give an error. In this case, first, we advise the customer to contact us immediately, so we can fix the problem and send the fixed design back.

Exceptions / non-returnable items

From time to time, on 3DmodelsArt there will be offers, like gift models. The designs given as a gift - cannot be used for a refund, because they were not purchased for their initial value. 

Downloading Problems

All our models was uploaded on one of the Secyrily Google Drive, and You will receve links for downloading. If You have any problem with downloading contact us and we will send for you step by step tutorials how you can download and import into your CAM software like Artcam, Aspire, Vcarve, Vcarve Pro. If you have problem with downloading big weight collections we will provide all steps to successfully downloading, and this is not reason for Refund Digital Files.  Before buying a large collection, purchase one non expensive model, and test with your software and then purchase a large collection. We have test files large weight and little weight. Just send request [email protected]

Exchanges

If by mistake a customer purchased two times (or more) of the same design, the customer can request a change in his/her order, by contacting us at [email protected] and choosing the models he/she wants to exchange. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Need help?

Contact us at {[email protected]} for questions related to refunds and returns.

Like most website operators, 3DmodelsArt collects data about visitors to our website at www.3dmodelsart.com (Website). This helps us understand how useful the website is and how to improve it.

3DmodelsArt data collection practices are governed by the following Privacy Policy (Policy), which tells you what data 3DmodelsArt collects, how we use that data and who has access to that data.

You will also find important information about your privacy rights, so please read the Policy carefully.

Contents

1.Information we collect and how we use it

1.1.Data about your use of the Website

1.2.Registration information

1.3.Transaction information

1.4.Participation information

1.5.Inquiries and answers

1.6.Direct marketing

1.7.Cookies

1.8.Profiling

2. Who may See your data

3. How long we keep your data

4. Links to other sites

5. Updates

6. Your rights

1. INFORMATION WE COLLECT AND HOW WE USE IT

In this Policy, “personal data” is defined as any information relating to an identified or identifiable natural person.

1.1. Data about your use of the Website

We always improve our Website and user experience. Therefore we have to know what information on the Website is most interesting for visitors, from which countries visitors come to our Website, how often visitors return, which browsers they use, on which devices the Website is browsed, what is their IP address, how you move, click or scroll around our Website etc.

We may collect and use the information you provide to us, such as your location, IP address or any other information you give us by filling in forms on the Website, or by corresponding with us, or information received through the use of cookies, as well as information about you that we receive from other sources such as public domain or third parties we work with (business partners, data controllers, advertising networks, social media platforms and others).

We collect this information by using third party tools such as Google Analytics or similar ones, which allows to record and analyse statistical data about use of the Website.

Legal basis to collect the data about use of the Website is necessity to perform our service to provide you with our Website and our legitimate interest to improve it.

1.2. Registration information

When you register to use our services by establishing an account or connecting your Facebook or Google account to the Website, we will collect personal data as necessary to offer and fulfil the services you request. Depending on the services you choose, we may require you to provide us with your username and email address to establish an account. We may require you to provide us with additional personal data as you use our services.

Legal basis to collect the data about registration information is performance of a contract to or in order to take steps at your request prior to entering into a contract between us as well as to provide our services.

1.3. Transaction information

When you use our services or access our website, to make purchases from 3DmodelsArt designers, we collect information about your payments and transactions, as well as other information associated with the transaction such as amount paid for designs, used payment method, geolocation information or other important information.

When you use our services or access our website, we collect information about your name, surname, personal identification document, personal code or its equivalent, transactions information and your address.

All this information is necessary for us to calculate the applicable taxes, to facilitate the transactions as well as to keep track of the purchased designs.

Legal basis to collect the data about transaction information is to execute a contract between you, designer and us as well as to provide our services. We also process this personal data to fulfil our obligations under applicable accounting and tax laws. In these cases, the processing of personal data is based on mandatory legal provisions which require that we store certain data for accounting purposes.

1.4. Participation information

When you use our service or access our Website to connect with other members via forum, to participate in challenges, competitions, we collect information that you post in our forums as well as your name, surname, email address and link to your personal website.

Legal basis to collect the data about participation information is performance of a contract to or in order to take steps at your request prior to entering into a contract between us as well as to provide our services.

1.5. Inquiries and answers

When you visit our Website, you have the opportunity to ask questions and make comments. We process your personal data of your inquiries or comments in order to provide answers to the submitted questions or to respond to the expressed opinions.

Legal basis for processing this data is our legitimate interest to respond to your inquiries or comments.

1.6. Direct Marketing

If you subscribe to our news by providing your consent while registering, or make a purchase on our Website or download models and do not object to receive news, we may use your e-mail address for the purpose of sending you 3DmodelsArt updates, offers and other marketing material.

Legal basis to provide you with direct marketing material is your consent or our legitimate interest to provide you with relevant information about 3DmodelsArt and offers of goods and services available at our Website. You may disagree with such use of your email at any time by clicking “unsubscribe” in the message you receive from us or by updating your account settings.

Cookies

We use cookies to improve our website, make your browsing experience and our business decisions better.

Legal basis to collect data by cookies is our legitimate interest in ensuring the technical functionality of the Website, and when cookies are used to memorise your choices, collect statistical data and provide tailor-made advertising – your consent.

1.8. Profiling

3DmodelsArt may use the data of your activities as well as transactions to provide you with the most relevant information. 3DmodelsArt assigns each member to an individual profile depending on your interests, for example if you show interest in certain design topics like: Landscapes, Animals, Skullls, Welcome Signs etc. - 3DmodelsArt will be likely to show you first the designs you might be interested in.

Legal basis to process this data is necessity to perform our service to provide you with our Website and our legitimate interest to improve it.

Legal basis to provide you with direct marketing material is your consent or our legitimate interest to provide you with relevant information about 3DmodelsArt and offers of goods and services available at our Website. You may object to such use of your data at any time by updating your account settings.

2. WHO MAY SEE YOUR DATA

We put our best efforts to keep your data safe and always require the high level of security and confidentiality from our employees and partners.

We may share your personal data with our trusted services providers when they provide services to us, to you on behalf of us and under our instructions. We will control and shall remain responsible for the use of your personal data at all times.

Transaction information data may be accessible to our partners, who provide us with tools for payments. Our partner PayPal operates in various countries worldwide, therefore depending on your location, your data might be transferred outside EU. To ensure adequate level of safety for your data, the PayPal has established binding corporate rules. Our partner 2Checkout is based in the Netherlands, Romania and in the USA, therefore certain data may be transferred outside EU. 2Checkout ensures your data safety by having suitable contract terms in place.

Statistical browsing data may be accessible to our partners, who provide us with tools for analytics. Google LLC is based in the US and certain data may be transferred outside EU. Google LLC participates in the Privacy Shield.

Your personal data may be disclosed to public authorities if we are required to disclose personal data by law or to comply with a lawful request of authorities.

3. HOW LONG WE KEEP YOUR DATA

Personal data will be stored for the period of your membership in our website and 2 years after your last log in to the Website. The information that you post in our forums may be kept for a longer period after it is anonymised. Transaction data will be kept for the period of the license term to the designs.

Statistical data will be stored for a period of up to 2 years.

In some cases, personal data may be stored for a longer period if storage of personal data is required in order to protect our or any third parties’ legitimate interests, e.g. for the period of statutory limitation or in case of a legal dispute.Links to other sites

The Website may contain hyperlinks to other sites, i.e. links leading to websites of our partners or to social media websites.

5. UPDATES

We may change this Policy from time to time. If we make any changes to this Policy, we will let you know it on our Website at https://3dmodelsart.com/privacy-policy-2/, where you will also find the latest version of this Policy.

6. YOUR RIGHTS

By contacting us at [email protected], you may exercise your rights as the data subject, including the following:

• The right to request access to your personal data. You may access, correct, update, change or remove your personal data at any time. However, please note that certain information is strictly necessary in order to fulfil the purposes defined in this Policy and may also be required by law. Thus, you may not remove such personal data;
• The right to request rectification of your personal data;
• The right to request erasure of your personal data. If personal data is erased under your request, we will only retain such copies of the information as are necessary for us to protect our or third parties’ legitimate interests, comply with governmental orders, resolve disputes, troubleshoot problems, or enforce any agreement you have entered into with us.;
• The right to withdraw consent regarding processing of personal data;
• The right to data portability.

In some cases you may have a right to request restriction of processing of your personal data or to object to processing of your personal data.

If you are domiciled in the EU and you think your privacy rights were breached, you may lodge a complaint with the data protection authority of the country of your domicile. You may find the list and contact details of EU data protection authorities here - http://ec.europa.eu/newsroom/article29/document.cfm?action=display&doc_id=50061.